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Home > Return Policy
Return Policy

I. Return Policy:
For the sale of goods, we provide you with "7 days return"'s no reason to return service free of charge.
Diangell Company solemn promise from customers from the date of receipt of goods (the receipt date) seven days without the use of such goods, merchandise and packaging to maintain the status quo when the company sold Diangell; merchandise with complete accessories, has been open, according to the invoice of goods to simultaneously return the invoice, we will provide you with return service.
Diangell company provides goods repair services, such as commodity problems occur during use, Diangell company according to the relevant rules and merchandise return the specific circumstances to provide you with solutions.
One year warranty and lifetime maintenance. Whether you are from where to buy our products, within a year, the product is faulty or other problems, we will provide full free services; product issues a year later, we are free for testing, the need for replacement parts We only charge the cost of accessories. Contact: Tel :400 -6200-118.

Second, the following does not support the return service
1, any non Diangell companies sell goods;
2, the packaging of goods lost or damaged (including return the goods within the filler, brand packaging, brand bags, etc.);
3, the product is lost or damaged related accessories (accessories, manuals, warranty, invoice, etc.);
4, without prior contact our customer service center to apply Diangell Returns;
5, merchandise return period has been exceeded
6, return return merchandise description of the problem with the customer does not match Diangell company will not be accepted in accordance with the original address returned by the recursive freight customers bear;
7, does not match the physical and Order Details (except the Treasury confirmed case of mistakes made in the case);
8, the goods of non-normal quality problems;

Three, Returns Shipment
1, select the ticket can be developed formal courier company, ordinary business Diangell company temporarily unable to receive (express door does not provide packaging, it is recommended that you do not lose the time of shipment packaging, Return has been prepared to use, reducing the original goods packaging damage);
2, the distribution of goods is wrong, the quality of goods produced Returns, delivery costs will be Diangell companies bear;
3, non-Diangell corporate responsibility resulting return (better promotions and prices, no reason / dislike, for other reasons, etc.) to return to the corporate coffers and re-issue the freight borne by the customer.
4, Diangell company temporarily does not accept "Express Tollfree" (to pay) distribution methods;
5, return the freight, if you need cool exercise undertaken by the Company, first customer advance, please use the ordinary courier returned, if you choose EMS, SF and other courier companies, courier companies undertake in accordance with the ordinary part of the standard, the excess borne by the customer, we recommend that you return when using ordinary courier returned. Diangell company received the returned goods after test return policy compliance, and return of customers to advance the delivery costs (city no more than $ 8, non-city no more than 15 yuan);
6, please do not return the parcel entrained in cash as postage costs;
7, If your order for return, return shipping after the order amount is less than the amount, to pay orders shipping; freight amount will be deducted from your actual refund.
Fourth, note:
1, for return, please contact customer service (400-6200-118), inform your order number and return reason or membership information, contact information, and we will be happy to solve your problem. Without the prior contact customer service, you will not be able to return policy apply;
3, Diangell company temporarily does not receive back pay for goods or surface mail goods;
4, product packaging intact (including commodities within the filler, brand packaging, brand bags, etc.), commodities accessories, manuals, warranty, label, and so complete, the company sold products to keep Diangell original quality intact;
5, if the handle return as soon as you return the goods corresponding reservoir, return from the date of application is valid for 14 days if the timeout does not return to our original product in the reservoir area, the system will automatically cancel the replacement order is , we no longer notice to you of. Thank you for your cooperation;
6, if the handle returns, has been opened at the same time, according to the invoice of goods to be returned to the invoice;
7, such as the purchase of goods to suit product returns must occur returning the whole package does not support partial return of goods;
8, such as the purchase of goods with additional gifts, please return occurs with return gifts, gifts need to keep the original quality when received as a gift, as a gift can not be returned, will be in accordance with the online price deducted from the refund;
9, in the packaging of the product itself plus a protective box, original packaging goods you must not wrapped tape;
10, the order using coupons or participated in a full capacity less money activities, the occurrence of return or partial return, the order does not meet the actual amount of money coupons or filled to capacity reduction activity rules, we will be charged in accordance with the original product. If a replacement, the need to ensure the exchange of goods with you after receiving the goods meet the cumulative amount of coupons or FULL Less money rules when it does not meet the rules, we will follow your order for goods at the original price charged (after preferential Returns Coupons restore effective after we confirm receipt of return merchandise, coupons can be used again)
11, we will spare no effort to ensure the quality of goods, if you use the rear questioned the quality of goods, please get in touch with the customer service and issue the relevant written appraisal, we will be dealt with in accordance with national regulations.